Support Services

Website Monitoring

The objective is to test/monitor the website to ensure it’s running correctly. Within this security package we:

  • Run automated daily checks to ensure your website is running correctly
  • Monitor security plugins to prevent viruses and malware issues
  • Monitor major updates for WordPress
  • Monitor plugins and where appropriate update them (i.e. PayPal, Sage Pay and SSL Certificates)
  • Manual visit to your website and submission of your contact forms
WebWorks

If you require more help on an ongoing basis we offer a more involved package called WebWorks. Within this package you will receive the Website Monitoring and a range of additional services, this package requires us to be more involved and we are on hand to help with your website if you require us to be.

  • Priority service to your account manager
  • Priority work over that of non-WebWorks clients
  • Daily checks of your website running
  • Advanced website testing and monitoring
  • Creation of new pages, updates, content updates and creation of banners, graphics, etc.
  • Assistance with website backup, retrieval and restore
  • Visitor statistics
Ongoing SEO Services

Ongoing monthly service once live.

  • Agency analytics software – Full SEO review and report to include;
    • Keyword rank tracker and organic Google Analytics reporting
    • Goal conversions
    • Backlink monitor
    • Site auditor
    • Competitor analysis
    • Crawl errors
    • Social media tracking / MailChimp tracking
    • Work to correct and improve findings from above report
  • Google penalty assessment and recovery
Website Hosting

We purchase, configure and manage your website address/domain names then provide a secure reliable platform to host your website and emails. In partnership with Catalyst2, Popcorn provides a professional, reliable website hosting solution – we lease servers in the Catalyst2 Data Centre to host our client’s websites and it is Catalyst2’s responsibility to ensure the servers meet their promise of 99.999% uptime. The standard Popcorn hosting package provides you with your own accessible space on Popcorn’s virtual dedicated server along with everything you need to run and maintain your website for years to come. That includes high level web facilities such as 1GB of web space, a 50GB monthly transfer limit and 10 mailboxes as well as many advanced features for task processing.